Terms & Conditions

/Terms & Conditions
Terms & Conditions2017-09-02T13:14:12+00:00

These Terms & Conditions (“Conditions of Use”) set out the conditions applicable to your use of, including your acquisition of products or services through, this website (“Website”) by www.forevercandles.com.au. www.forevercandles.com.au may amend these Conditions of Use at any time by posting the amended terms on this Website which you acknowledge shall constitute sufficient notice to you thereof. You acknowledge and accept that by using this Website, you agree to be bound by these Conditions of Use. If you do not agree with any of these terms, do not use this Website.

General

All orders must be paid for in full before postage of your items. Colours may vary slightly from what you see on your screen to the finished product due to different monitor settings and resolutions. Final candles may vary slightly to artwork proofs. Please check proofs carefully as once a customer approves their proof, no responsibility will be taken by www.forevercandles.com.au for any errors in design. This includes typos and spelling errors.

Copyright

Unless expressly indicated to the contrary, www.forevercandles.com.au own copyright in all texts, graphics and layouts (“Material”) on this Website. You must not copy, modify, transmit or distribute any Material on this Website. You acknowledge that you do not acquire any ownership rights by downloading Material from this Website.

Review and Approval

We always send our customers an artwork draft – which is a JPEG file showing you an outline of how your candle design will appear. This gives you the opportunity to review the content and approve the design/style prior to us commencing work. We will make your candle after your approval has been received. If however we do not hear back from you within approximately 10 days (or within a week of the event), we will proceed without your approval, according to your instructions when you ordered.

Disclaimer

You agree that your use of this Website is at your sole risk. The Material on this Website is intended to provide general information only and may not be accurate or current. www.forevercandles.com.au does not warrant or make any representations concerning the completeness, timeliness, suitability or accuracy of any Material on this Website including, without limitation, the prices of products or services, contained on or accessible through this Website, or that access to this Website will be uninterrupted, timely or secure.

Revisions

www.forevercandles.com.au reserves the sole right to either change, modify, delete or add any Material on the Website or discontinue your access to the Website including any features on it at any time with or without notice to you. www.forevercandles.com.au is not liable to you or to any third party should it exercise such right. Modifications may include, but are not limited to, changes in the services and/or products listed and/or the prices of such services and/or products.

Shipping

Once a job has been delivered or shipped the sale is final. The only exception to the rule is if there was a manufacturing defect. A customer has 48 hours to let us know of any manufacturing defect. Otherwise the sale is considered final.

Once posted, no responsibility is taken for your order, as we have no control over any postal services. We only send by Express Post as this enables us to track your order. If you do not receive your order within 5 days of postage please contact us for the Express Post reference number.

We are not liable for any damage whatsoever caused by third parties as we take great care in packaging your order to reach you intact.

Photos

You guarantee that all material (files/photos) that are emailed by you have been created by, and belong solely to you. You further guarantee that if there are copyrights attached to those files, you are the owner of that copyright and that you have full rights to reproduce and edit the images/files as you please. If you did not create the file or are unable or unwilling to verify its copyright status, do not email the file. We take no responsibility for files and images emailed by members of our site.

Cancellations

If we have not commenced working on your order, then there is no charge for cancellation.

If we have put together your proof, but not yet begun processing and your order is cancelled there is a $15.00 fee for our time.

No refund will be given if an order is cancelled after approval has been given and processing of your candle has been conducted.