FAQ’s

/FAQ’s
FAQ’s2017-09-02T13:10:55+00:00

What is included in the cost of a personalised candle?

Everything that you see on your candle!
Ribbons, embellishments, photo and text.
There is no extra charge should you wish to add extra photo and or text on the back of your candle.

What sizes are available?

Main Candle size – 20cm (H) x 6.8cm (D)
Small Pillar – 15cm (H) x 6.8cm (D)
Taper Candle – 30cm Tall
Bombonierre – One size only 8cm (H) x 5.4cm (D)

The Small Pillar candles and Taper candles can only be purchased in conjunction with the Main candle in a set. Available for any design.

How long does it take to receive a draft of my design?

Please allow 48hrs after confirmation of payment to receive the first draft of your design. You can alter any information, photo’s, colours and images up until the FINAL draft has been approved.

In most cases, you will receive your draft within 24hrs, so keep an eye on your inbox!

If there is an urgency for your order, please specify this when you order or alternatively, contact me as soon as possible to discuss your options.

How long will it take before I receive my finished candle?

Please allow 7 working days for delivery from FINAL draft approval. There will be no further alterations to your design once the final draft is approved by you so make sure you are completely comfortable and happy with the design before you approve it 🙂

How much does it cost to deliver?

Price for 1 candle Australia Wide : $15.00
Price for up to 3 candles Australia Wide $25.00
Bigger orders will need to be quoted first.

Where do you deliver?

We are located in Victoria but we deliver Australia Wide!

Can I pick my candle up?

Yes, you can!

We are located near the Tullamarine Airport, if that is close to you then you are more than welcome to pick up your candle from our office.

Please contact us prior to ordering to confirm a pickup.

What kind of photo should I send for my candle?

For best results when taking your photos, set your digital camera on the highest mega pixel setting and size. If scanning your images, make sure they are a minimum of 300dpi. It is best to send images uncropped and we will crop and remove red eye as part of the process.

It is best to email images that are large as we can reduce the image size without losing the quality, however, images that are too small will reduce in quality when enlarged. The larger the image, the better the final result. Close up shots are preferable.

How do you package my candle for delivery?

Every care is taken to ensure that you receive your personalised candle in the exact condition as we sent it. Each candle is wrapped in tissue paper and bubble wrap, then it is cushioned in a cardboard box. We are not liable for any damage due to poor handling caused by third parties as we take great care in packaging your order to reach you intact.

What if I need a candle urgently?

Please contact us prior to filling in an order form to discuss urgency.

We understand that Memorial Candles are generally needed as a matter of urgency. We are more than happy to discuss your needs and can have a candle out to you within 3 days.

How do you accept payments?

Payments accepted :

Paypal (online shopping cart will take you directly to PayPal)
Direct Bank Deposit (Details are shown once you have placed your order)
Cash on Pick up (With prior approval)